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        • Home
        • Terms and Conditions

        Terms and Conditions

        TRADER

        Dealer name: NOS doo

        Offices: Ulica grada Vukovara 284D, Almeria Centar Zagreb (Croatia)

        Phone number:  +385(1)64-385-64

        E-mail address:  info@nos.hr

        ORDERING

        Products are ordered by creating a web order (putting it in the "basket") on the webshop pages.

        Next to each item there is an option "ADD TO BASKET".

        When you add the desired article to the cart, a window will open in which you can select the quantity of the article.

        If you have added the wrong article to the basket, there is an "X" option with which you can remove, i.e. delete, the article from the basket.

        You can select the option "CONTINUE SHOPPING" and continue browsing the webshop. You can add new items to the cart using the same procedure as for the first item.

        When you have put all the items you want to buy in your shopping cart, you can view it by clicking on the "CART" option in the upper right part of the webshop. If you have selected everything you need, click on the "PROCEED TO PAYMENT" option.

        If you did not log in when you arrived at the site, the webshop login page will now open.

        If you are a new customer, follow the procedure for logging in to the QR webshop. If you have already shopped with us, enter your e-mail address and code in the spaces provided and follow the "returning customer" procedure.

        After entering the necessary login data, confirm the login by clicking on the "LOG IN" option.

        After signing up, you will be able to choose delivery and delivery method within the same window. Here you can choose whether you want to pick up the goods in person at our store or whether you want delivery via a courier service. After choosing the delivery method, you can choose the payment method (card payment, cash payment on collection or payment via virman).

        If you have chosen delivery by courier service, enter the place of delivery, which can be the same or different from the place of order.

        If you want the shipment to be delivered to the address specified in your user data, press the "ORDER" option. If you want the shipment to be sent to a different address, select the "Deliver to a new address" option. When you add the new address, press the "ORDER" button.

        PRICES

        All prices are retail prices and are expressed in euros (EUR). Prices include VAT and are valid for all payment methods when making a purchase. The displayed retail prices are valid at the time of receipt of the order. Promotional offers are valid only when ordering and are subject to change without prior notice

        DELIVERY

        Shipping terms Overseas/GLS:

        The ordered goods will be delivered to the entrance of the residential building. In the case of a residential building, the delivery person is not obliged to carry the goods to the floor where the customer is located, but to the entrance of the building. Delivery is made throughout Croatia, which is covered by the Overseas/GLS delivery service.

        Delivery is usually made via Overseas/GLS delivery service within a period of 3-5 working days.

        SHIPPING COST

        For shipments with a value of up to 500 euros, the cost of delivery of the ordered goods is charged in the amount of 35 euros, whereby the amount may vary depending on the weight of the total shipment. For shipments whose value is over 500 euros, delivery costs are not charged.

        PAYMENT

        Customers can pay for ordered products and services in one of the following ways:

        1. Borrower: The customer pays in cash upon delivery.
        2. Credit and/or debit cards: American Express, Visa, Maestro, MasterCard and Diners cards are accepted.
        3. Purchase in installments with the American Express card of PBZ: Customers who own an American Express card from Privredna banka Zagreb have the option of purchasing in installments for 2 to 6 installments, which is valid for amounts above 500 euros.
        4. Installment purchase with Diners card of Erste banka: Customers who own a Diners card from Erste banka have the option of purchase in installments lasting from 2 to 12 installments, which is valid for amounts above 500 euros.

        NOTICE ON HOW TO SUBMIT A CONSUMER COMPLAINT

        Pursuant to Art. 10, paragraph 3 of the Act on Consumer Protection ("Narodne novine, no. 41/14, 110/15, 14/19.) we inform consumers that they can file a complaint expressing their dissatisfaction with the purchased product or the quality of the service provided in writing and they will be confirmed in writing without delay as to the receipt of that complaint. Objections can also be submitted in writing to the address: Ljubljanska ulica 2a, 10431 Sveta Nedelja  or by email to the address  info@nos.hr  .  We will deliver a written response to a received complaint no later than within 15 (fifteen) days from the date of receipt of the written complaint,  so please provide us with your contact address for the delivery of the response in your complaint.

        CONTRACT DURATION

        The contract concluded by the consumer for the purchase and sale of products and services is a one-time contract that is consummated by the delivery of goods or services by the trader and the payment made by the consumer, in the event that it is not terminated. These General Terms and Conditions are an integral part of the concluded Consumer and Merchant Agreement.

        CONDITIONS, DEADLINE AND PROCEDURE FOR EXERCISE THE RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT

        You can fill out a copy of the form for unilateral termination of the contract on our website and send it to us by e-mail.

        We will send you the confirmation of receipt of the notice of unilateral termination of the contract by e-mail without delay.

        INSTRUCTIONS FOR UNILATERAL TERMINATION OF THE CONTRACT

        1. Calculation of the deadline for unilateral termination of the contract

        You can unilaterally terminate the contract within 14 days without giving a reason. In order to be able to exercise the right to unilaterally terminate this Agreement, you must notify us of your decision to unilaterally terminate the Agreement before the expiration of the term, by an unequivocal statement sent by mail or electronic mail, in which you will state your name and surname, address, telephone number, telefax or e-mail address, and you can also use the attached sample form for unilateral termination of the contract, which is located at the bottom of the page.

        The deadline for unilateral termination is 14 days from the day when the goods that are the subject of the contract were handed over to you or to a third party designated by you, who is not the carrier.

        1. Refund of the paid amount

        We can issue a refund only after the goods have been returned to us or after you provide us with proof that you sent the goods back to us.

        1. Return of goods

        Return the goods or hand them over to us  at the address  Almeria Centar, Vukovarska 284/D, Zagreb without undue delay, and in any case no later than 14 days from the day when you sent us your decision to unilaterally terminate the contract.

        It is considered that you have fulfilled your obligation on time if you send or hand over the goods to us before the expiry of the aforementioned period.

        1. Costs of returning goods

        You must bear the direct costs of returning the goods yourself.

        1. Consumer responsibility for the reduction of the value of the goods

        You are responsible for any reduction in the value of the goods resulting from the handling of the goods, except that which was necessary to determine the nature, characteristics and functionality of the goods.

        The consumer, in accordance with the provisions of Art. 79 of the Consumer Protection Act does not have the right to unilaterally terminate the contract if:

        1. the service contract was fully fulfilled by the trader, and the fulfillment began with the express prior consent of the consumer and with his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the contract from this section if the service is fully fulfilled
        2. the object of the contract is goods or services whose price depends on changes in the financial market that are beyond the trader's influence, and which may occur during the duration of the consumer's right to unilaterally terminate the contract
        3. the subject of the contract is goods that are made according to the consumer's specification or that are clearly adapted to the consumer
        4. the subject of the contract is easily perishable goods or goods that quickly expire
        5. the subject of the contract is sealed goods that are not suitable for return due to health or hygiene reasons, if they were unsealed after delivery
        6. the subject of the contract is goods which, due to their nature, are inseparably mixed with other things after delivery
        7. the subject of the contract is the delivery of alcoholic beverages, the price of which is agreed upon at the time of signing the contract, and the delivery can only take place after 30 days, if the price depends on changes in the market that are beyond the trader's influence
        8. the consumer has specifically requested a visit from the trader to carry out emergency repairs or maintenance work, with the proviso that if during such a visit, in addition to the services that the consumer expressly requested, the trader also provides some other services, i.e. delivers some other goods other than those that are necessary for the performance emergency repairs or maintenance work, the consumer has the right to unilaterally terminate the contract in relation to these additional services or goods
        9. the subject of the contract is the delivery of sealed audio or video recordings, or computer programs, which were unsealed after delivery
        10. the subject of the contract is the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts for such publications
        11. contract concluded at a public auction
        12. the subject of the contract is the provision of accommodation services that are not intended for housing, the provision of goods transport services, vehicle rental services, food and beverage delivery services or leisure-related services, if it is agreed that the service will be provided on a specific date or in a specific period
        13. the subject of the contract is the delivery of digital content that was not delivered on a physical medium if the fulfillment of the contract began with the explicit prior consent of the consumer and with his confirmation that he is aware of the fact that he will thereby lose the right to unilaterally terminate the contract.

         

         RESPONSIBILITY OF THE CONSUMER FOR REDUCTION IN THE VALUE OF GOODS

        In the case of using the right to unilaterally terminate the contract, the consumer/buyer is responsible for any decrease in the value of the goods resulting from the handling of the goods, except for that which was necessary to determine the nature, characteristics and functionality of the goods.

         

         RESPONSIBILITY FOR MATERIAL DEFECTS OF THE PRODUCT

        Pursuant to the Consumer Protection Act (Official Gazette No. 41/14, 110/15, 14/19), the provisions of the Obligatory Relationships Act (Official Gazette 35/05, 41 /08, 125/11, 78/15) on liability for material defects. The consumer is obliged to inform the seller about the existence of visible defects without delay and at the latest within two months from the day he discovered the defect. As the seller, we are responsible for the material defects of the item that it had at the time of the transfer of risk to the buyer, as well as for those material defects that appear after the transfer of risk to the buyer if they are the result of a cause that existed before that. We are not responsible for the material defect of the sold item that becomes apparent after two years have passed since the sale of the item.

         

         OUT OF COURT RESOLUTION OF CONSUMER DISPUTES

        In case of a dispute between a consumer and a trader, the consumer can submit a complaint to the Court of Honor of the Croatian Chamber of Commerce or a proposal for conciliation at the conciliation centers.
        The procedure before the courts of honor is carried out in accordance with the Rulebook on the Court of Honor at the Croatian Chamber of Commerce and the Rulebook of the Court of Honor at the Croatian Chamber of Crafts, which stipulate that the members of the councils of these courts, in addition to independent legal experts and representatives of traders, are also consumer representatives.

        ONLINE DISPUTE RESOLUTION

        According to a special regulation of the European Union, from February 15, 2016, disputes related to online purchases can be resolved throughout the EU through the ODR platform for online resolution of consumer disputes. The customer can access the online consumer dispute resolution platform via the link:

        https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HR

        This means that a problem during an online purchase within the EU (defective product, inability to exchange a product, etc.) you can file your complaint in a faster and simpler way at the link above, and the complaint can be filed in any of the 23 official languages ​​of the EU.

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